local government
Angeles Verdes (Secretaria de Turismo) - line 078
Helps with: The tourism ministry's road-traveller line. Call 078 for minor roadside help, tourist information, or to have an emergency report passed to the right authority. Covers federal highways.
Who qualifies: Travellers on Mexico's federal highways, within the Angeles Verdes coverage area.
Phone: 078
Email: atencion078@sectur.gob.mx
Official website
Source 路 checked 2026-11-04
ngo
Cruz Roja Mexicana (Mexican Red Cross)
Helps with: Mexico's national Red Cross society. Its site says it responds to disasters and medical emergencies and gives food, shelter, medical care and psychosocial support.
Who qualifies: People in Mexico affected by emergencies or disasters, or in need of its medical and humanitarian services.
Official website
Source 路 checked 2026-11-04
local government
National Center for Disaster Prevention (CENAPRED)
Helps with: Mexico's national disaster prevention centre. It monitors the Popocatepetl volcano and publishes alert levels and public safety information.
Who qualifies: Anyone in Mexico looking for official disaster and volcano alert information.
Email: direcciongeneral@cenapred.unam.mx
Official website
Source 路 checked 2026-11-04
un agency
International Organization for Migration (IOM) Mexico
Helps with: The UN migration agency, present in Mexico since 2004. It supports migrants, displaced people and returnees, including a campaign against trafficking of migrant women and girls.
Who qualifies: Migrants, displaced people and returnees. It is not a help service for ordinary tourists.
Phone: +52 55 5536 3922
Address: Avenida Presidente Masaryk 101, Piso 18, Colonia Polanco V Seccion, Miguel Hidalgo, CP 11560, Ciudad de Mexico
Official website
Source 路 checked 2026-11-04
embassy
Foreign embassies in Mexico City (city government list, partial)
Helps with: For a lost passport or serious trouble, contact your own country's embassy. Mexico City's government page lists about 25 of the roughly 86 embassies, with address and phone.
Who qualifies: Citizens of each country, through their own embassy.
Official website
Source 路 checked 2026-11-04
local government
Guest Assist (Cancun municipal emergency numbers)
Helps with: Cancun's municipal tourism page lists Guest Assist among its emergency numbers for visitors. The page does not describe the service in detail.
Who qualifies: Visitors to Cancun who need help from the city's listed emergency contacts.
Phone: +52 998 887 3379
Official website
Source 路 checked 2026-11-04
local government
Cancun police (municipal emergency numbers)
Helps with: Cancun's municipal tourism page lists this police number, with 911 or 089 for emergencies, among its emergency numbers for visitors.
Who qualifies: Anyone in Cancun, residents and visitors alike. Covers the city of Canc煤n, not Playa del Carmen or Tulum.
Phone: +52 998 885 2277
Official website
Source 路 checked 2026-11-04
local government
Emergency number 911 (police, ambulance and fire)
Helps with: Reaches police, ambulance and fire services. UK government travel advice lists this number.
Who qualifies: Anyone in the country, including visitors.
Phone: 911
Source 路 checked 2026-11-04