ngo
Red Cross Society of China
Helps with: China's national Red Cross society. Its site covers emergency rescue and disaster relief, first aid training, humanitarian assistance, and blood and stem cell donation. The site is in Chinese only.
Who qualifies: People in China affected by disasters or needing its humanitarian services; contact the head office or a provincial branch.
Phone: 010-84025890
Official website
Source 路 checked 2026-11-04
un agency
International Organization for Migration (IOM) China
Helps with: The UN migration agency, with an office in Beijing. In China its work covers migration management, crisis response, international cooperation and partnerships.
Who qualifies: Migrants and government or other partners working on migration. It is not a help service for ordinary tourists.
Phone: +86-10-59799695
Address: 鍖椾含甯傛湞闃冲尯濉斿洯澶栦氦鍏瘬9-1-82 100600
Official website
Source 路 checked 2026-11-04
embassy
Foreign embassies in Beijing (Beijing government list)
Helps with: For a lost passport or serious trouble, contact your own country's embassy. The Beijing government's English site lists foreign embassies by letter, with chancery addresses and phones.
Who qualifies: Citizens of each country, through their own embassy. The list is for Beijing only and its page addresses are dated 2020.
Official website
Source 路 checked 2026-11-04
local government
Beijing 12345 citizen hotline
Helps with: Beijing's government service hotline, with services in 10 languages including English. It covers help with transport, residence and medical services. For emergencies use the police, ambulance or fire numbers instead.
Who qualifies: Anyone in Beijing needing city services or advice, including foreign residents and visitors.
Phone: +8610 12345
Official website
Source 路 checked 2026-11-04
local government
Beijing police emergency number 110
Helps with: Beijing's government 12345 hotline page lists 110 for police, 119 for fire, 120 for medical emergencies and 122 for traffic accidents. Use 110 to report a crime or an urgent danger.
Who qualifies: Anyone in Beijing who needs the police urgently.
Phone: 110
Official website
Source 路 checked 2026-11-04
local government
Shanghai tourist information and service centres
Helps with: The Shanghai government lists about 60 tourist service centres with addresses and phones, at airports, stations and in city districts. One example is the Bund Tourist Comprehensive Service Center at No 16 Xinkaihe Road.
Who qualifies: Visitors to Shanghai. Dial 021 first when calling from outside the city.
Phone: 63230896
Address: No 16 Xinkaihe Road, Huangpu district
Official website
Source 路 checked 2026-11-04
local government
Shanghai public service hotlines (110, 120, 12345)
Helps with: The city's list of hotlines: police 110, fire 119, medical emergency 120 and government service 12345. The city's visitor guide says to call 12345 if a problem at a scenic spot is not resolved.
Who qualifies: Anyone in Shanghai. The page lists no foreign-language or tourist lines.
Phone: 12345
Official website
Source 路 checked 2026-11-04
local government
Guide to Guangzhou's 12345 hotline English service
Helps with: The Guangzhou government's international site publishes an English guide (updated April 2026) to using the city's 12345 government service hotline. The page itself gives no phone number.
Who qualifies: English speakers in Guangzhou wanting to use the city's government service hotline.
Official website
Source 路 checked 2026-11-04
local government
Nanshan International Cultural Exchange and Service Center
Helps with: A Nanshan District centre for foreigners living in or visiting Shenzhen, with English-speaking social workers. It gives administrative information and legal advice. The page was last updated in 2022.
Who qualifies: Foreigners living in or visiting Shenzhen. Confirm hours and number before visiting.
Phone: 0755-2161 2083
Address: 1st Floor, Imperial Park I, Wanghai Road, Nanshan District, Shenzhen
Source 路 checked 2026-11-04
