ngo
Russian Red Cross Society
Helps with: Russia's national Red Cross society. Its programmes include first aid training, restoring family links and tracing, disaster relief, and a migration desk. Reception is open Monday to Friday, 10:00 to 19:00.
Who qualifies: People in Russia who need its first aid, family tracing, disaster relief or migrant support services.
Phone: +7 (499) 126-75-71
Email: mail@redcross.ru
Address: Cheremushkinsky Proezd 5, Moscow
Official website
Source · checked 2026-11-04
un agency
International Organization for Migration (IOM) Russia
Helps with: The UN migration agency. Its Moscow office has worked in Russia since 1992 on migration management, crisis response and cooperation with partners. Contact is through its office and online form.
Who qualifies: Migrants and migration partners in Russia. It is not a help service for ordinary tourists.
Phone: +7 495 660 77 82
Address: 4 Stasovoy Street, 119071 Moscow
Official website
Source · checked 2026-11-04
local government
Ministry of Civil Defence, Emergencies and Disaster Relief (EMERCOM)
Helps with: Russia's national ministry for emergencies and disaster response. Its site lists the fire and rescue number 101 and an information helpline, and offers psychological aid and registration of tourist groups.
Who qualifies: Anyone in Russia needing fire, rescue or disaster help; tourist groups can use its registration service.
Phone: 101
Address: 1 Vatutina Street, Fili-Davydkovo, Moscow 121357
Official website
Source · checked 2026-11-04
local government
Single emergency number 112 (Moscow city portal)
Helps with: Russia's single emergency number, listed on the Moscow city portal. The page also lists separate numbers for fire 101, police 102, ambulance 103 and gas 104. Calls to 911 are forwarded to 112.
Who qualifies: Anyone in Russia, including from mobile phones; the page says it works without an inserted SIM card.
Phone: 112
Official website
Source · checked 2026-11-04
embassy
Finding your embassy or consulate in Russia (Moscow city portal)
Helps with: For emergencies, lost passports or detention, contact your own country's embassy or consulate. This Moscow city portal page explains what they do and says the Foreign Ministry website lists the missions in Moscow.
Who qualifies: Citizens of each country, through their own embassy or consulate.
Official website
Source · checked 2026-11-04
local government
Moscow Tourist Information Support Center
Helps with: Moscow city's tourist information hotline, described on the city portal as round-the-clock. Calls are billed at your operator's rate. Use it for visitor questions in Moscow.
Who qualifies: Visitors to Moscow who need help or information.
Phone: 8 (495) 122-01-11
Official website
Source · checked 2026-11-04
local government
Tourist Police (listed by Discover Moscow)
Helps with: Police line for tourists in Moscow, listed on the Moscow tourism portal run by the city's tourism development office. The portal marks it as 24/7. Emergency number 112 is also listed there.
Who qualifies: Visitors to Moscow who need help or information.
Phone: +7 499 157-29-31
Official website
Source · checked 2026-11-04
local government
St. Petersburg Tourist Information Bureau
Helps with: The city's tourist information bureau. It runs information centres around Saint Petersburg and takes questions by phone, email and an online form. No separate tourist hotline is listed on its site.
Who qualifies: Anyone visiting Saint Petersburg or planning a trip there.
Phone: +7 (812) 242-39-06
Email: office@ispb.info
Address: 14/52 Sadovaya Street, Saint Petersburg
Official website
Source · checked 2026-11-04
local government
Tourist information centre, Pulkovo Airport (arrivals hall)
Helps with: One of the bureau's information centres, in the arrivals hall at Pulkovo Airport between Exit 1 and Exit 2. The site lists daily opening hours of 10:00 to 19:00.
Who qualifies: Anyone arriving in Saint Petersburg through Pulkovo Airport.
Address: 41 Pulkovo Highway, Arrivals Hall, Saint Petersburg
Official website
Source · checked 2026-11-04